Privacy Policy

Welcome to the ePower website. At ePower, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or interact with our services.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information when you interact with our Website.

Personal Information

You may voluntarily provide information such as:

  • First and last name
  • Company name
  • Email address
  • Phone number
  • Business address
  • Job title
  • Information submitted through contact forms
  • Information provided during consultations or service inquiries

Non-Personal Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our Website
  • Referral sources
  • Cookies and similar technologies

This information helps us improve website performance and enhance the user experience.

How We Use Your Information

The information we collect may be used to:

  • Respond to inquiries and requests
  • Provide energy brokerage and consulting services
  • Schedule consultations
  • Deliver requested information
  • Improve our Website and services
  • Analyze website usage and performance
  • Communicate service updates
  • Send marketing communications when permitted by law
  • Maintain the security of our Website
  • Comply with legal obligations

Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality and personalize your browsing experience.

Cookies may be used to:

  • Remember user preferences
  • Analyze website traffic
  • Improve website performance
  • Measure marketing effectiveness

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Third-Party Services

We may use trusted third-party providers to help operate our Website and business, including:

  • Website hosting providers
  • Customer relationship management (CRM) platforms
  • Analytics providers
  • Marketing and advertising platforms
  • Email communication services
  • Form processing tools

These providers may access personal information only as necessary to perform services on our behalf and are expected to protect your information appropriately.

Information Sharing

ePower does not sell or rent your personal information.

We may share your information only under the following circumstances:

  • With trusted service providers assisting our operations
  • When required by law or legal process
  • To protect our legal rights or property
  • During a merger, acquisition, or business transfer
  • With your consent

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information, including the right to:

  • Request access to your information
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Request restrictions on certain processing activities
  • Withdraw consent where applicable

To exercise any applicable privacy rights, please contact us using the information provided below.

Third-Party Links

Our Website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Website and services are intended for business professionals and organizations.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page along with a revised Effective Date. Your continued use of the Website following any changes constitutes acceptance of the updated Privacy Policy.